Refund policy

Returns and Exchange Policy

Chess And More is committed to providing the best customer satisfaction possible. We will gladly replace any defective item and most non-defective items* within 30 days of receipt of your order. You may return products that meet the following criteria:

  • Items are in their original packaging
  • Items are not used
  • Items are not damaged due to unpacking or misuse.

Change of Mind

We want to work with you to make sure you receive the correct product for your needs. You have 7 days from receiving the product(s) to initiate a return for store credit (refunds are NOT accepted) of the product purchase value only (excluding shipping cost). Shipping charges if any are NOT refunded. If your product purchased included Free Shipping then the actual shipping cost to send you the item initially will be deducted from the returned product.

Store credit can then be used to purchase any other products on our website. If you need help choosing the right product for you please contact us. 

All shipping costs associated with exchanges are covered by the customer (return and resend costs). Chess and More is NOT responsible for any lost returned parcels so please send it back to us via a traceable method.

To initiate a return process, please email us with the following information:

  • Order number

  • Name

  • Phone Number

  • Reason for exchange of product

After receiving the return information, our team will contact you with instructions for returning product(s).

Once we have received your return, conducted an inspection of the return, and verified that your return meets the above guidelines, your store credit will be available for claim. In case of inspection failure (fail to meet guidelines) the same product will be returned to customers at their own expense.

Faulty Products

In case of a faulty or product damaged during shipping, customers have 7 days from receiving the product(s) to notify us about defect, by emailing us with the following information:

  • Order number

  • Name

  • Phone Number

  • Serial Number (in case of a Digital Clock)

  • Defect/ Issue 

  • Please include PHOTOs of damage or fault.

After receiving the email, our team will contact you with instructions for returning faulty product(s).

Once we have received your faulty product and confirmed the issue reported, we will immediately send a replacement item.

Warranty

All products are backed up by their own manufacturer’s warranties. Although Chess And More does not actually provide the warranty, we endeavor to help our customers with any warranty issues that may arise. 

If you have any questions whatsover please contact us via the contact page or chat.